Dealing with Difficult People:
In this course, participants will learn:
*how to tailor problem-solving skills to different personalities and approaches to life
*constructive approaches to handling telephone conversations and in-person confrontations
*the dynamics of interactions having the potential to become adversarial and learn skills necessary to affect behavior and resolve issues in a way that creates satisfaction in the consumer
*specific tips for working with all kinds of challenging people
This course is being presented by Becker & Poliakoff
Join us on September 21st, 6:00 p.m. to 7:00 p.m. Click here to sign up.
