Please enter all information as it appears in your coupon book to locate your account number.
If you do not have a coupon book, please ensure that your property is abbreviated with the proper street format.
| Street Type | Abbreviation |
|---|---|
| Avenue | Ave |
| Boulevard | Blvd |
| Circle | Ci |
| Court | Ct |
| Cove | Cove |
| Crescent | Cres |
| Crossing | Crossing |
| Drive | Dr |
| Highway | Hwy |
| Lane | Ln |
| Loop | Loop |
| Point | Point |
| Parkway | Pkwy |
| Street | St |
| Terrace | Ter |
| Trail | Trail |
| Way | Way |
If your home is owned by a trust, please contact our Resident Support Team for your account number.
If you are a renter, request a login here.
We could not locate an account number with the information provided. Please ensure that your first name, last name, and property address are entered exactly as it appears in your coupon book. If you do not have a coupon book, please ensure that your property is abbreviated as per table on form.
Contact Resident SupportBelow you will find some of our most frequently asked questions along with our most commonly used answers. However, answers may vary based on the community.
Your account number is a unique 10-digit number assigned to your property. It can be found at the top of each payment coupon and/or any correspondence from Leland Management. To recover your account number, click on “Forgot Account Number” on the Resident Login section above. Once completed, your account number will be emailed to you. Click here to be redirected to the top of the page.
Leland Management provides a basic community portal for all our clients. The portal provides access to community documents and the scheduling of community events at no charge. Leland Management can upgrade your community portal for an additional charge. While giving owners and board members access to open delinquencies, compliance issues, invoices, announcements and so much more.
To create a login for your community portal you will need your account number and a valid email address. Once the registration process is completed, you will receive an email from Caliber Portal (New Account Registration). This email contains a link that is valid for 24 hours and may populate in your junk or spam folder. The link will allow you create a username and password. To get started please click here.
If you do not receive your email or unable to access the portal within 24 hours, please reach out to our Resident Support Team at 407-781-1188 or click here to email for further assistance.
To check your account balance, please click here to login. Once logged in, you will click on Account Information and then Account History. This may be different depending on the community’s website, as it can be located to the center or top left side of the screen. Once here you will be able to view your balance for the primary ledger or violation ledger as well as history of payments. Please be advised if you see a negative balance, it means you have a credit.
If you believe your balance is incorrect, please reach out to our Resident Support Team at 407-781-1188 or click here to email for further assistance.
If your balance does not look accurate, this could be due to a community transition. If so, we welcome you to the Leland family and ask for your patience during the next 4-6 weeks while we update your records from the prior management company. During this time, you will receive correspondence with account and payment information. If you see a negative balance, it means you have a credit.
If after the time frame has passed and you don’t see any change or have more questions. Please reach out to our Resident Support Team at 407-781-1188 or click here to email for further assistance.
If your username or password is forgotten, you can easily recover them by clicking on “Forgot username?” or “Forgot your password?”. Information regarding your username and password will be sent to the email address associated for your account within 24 hours.
If you do not receive the email within 24 hours please reach out to our Resident Support Team at 407-781-1188 or click here to email for further assistance.
To contact your Community Association Manager or CAM, you will need to log into the resident portal. Depending on the website, the information is located on the right side of the page or located under contacts in the portal menu. To log into the portal click here.
Go to www.closingsdocsnow.com . This is a website designed to help title companies, closing agents and owners obtain the documents, certificates and forms needed to facilitate the sale of property governed by a community association.
To place an order:
If you receive a notification that “your order has been shipped” this means our Closings Department has received your order. Your order will be prepared and provided within the turnaround time requested.
Once your order is completed, you will receive your requested documents to the email associated with the order placed on www.communitydocsnow.com.
If an emergency situation were to arise and the documents are needed sooner than requested, please reach out to our Closings Team and we will do our best to assist in a timely manner. Please click here to email for assistance.
Guests will pull up to the keypad at the front gate and search the directory for your name. They will see a number (not your phone number) on the display and enter it on the keypad. It will then dial the landline home number you have provided to Leland Management and connect you to the guest through a speaker phone at the gate. Press “9” on your phone to allow the guest to enter. If you do not wish to allow access, just hang up.
You may see the gates stay open during or shortly after a power failure. The gates have a small battery designed to open them and leave them open until power has been reliably restored. This is done to prevent you from being locked in or locked out during a power failure.
If there is an accident or injuries regarding the front gate, please first call 911 immediately. Otherwise, contact Leland Management’s gate department.
Yes, they have been given special gate access codes to use. The gate is also programmed to open when it senses emergency lights or sirens directly in front of the reader (not just passing by).
Delivery vendors typically have their own codes. If you are expecting a delivery, please help to communicate that you live in a gated community and confirm that the vendor has a code. If not, the vendor may use the directory to gain access.
These vendors should call you using the directory on the keypad at the front entrance.
Please email Leland Management to request a code to provide your realtor. Please note that this code will be linked to your property, so it’s important to be given only to reputable realtors who are active on your property.
All payments can be made online through the resident portal, please click here to login. If you wish to proceed directly to the payment site please choose an option below. Please make sure to have your account information ready, if needed this can be located on the coupons, welcome letter, statement or any correspondence from your community.
Alliance Bank Payments:
If you wish to go directly to the payment website, click here.
BB&T Bank Payments:
If you wish to go directly to the website, click here.
Paylease/Zego (3rd Party):
Please be advised if you wish to pay with PayLease/Zego you must sign into the community website as its linked directly to the community portal.
If you have any issues making payments or locating account info, please reach out to Resident Support at 407-781-1188 or click here to email for further assistance.
When making a payment online you can see a list of the charges associated below depending on your associations bank or 3rd party services.
Alliance Bank (Association Banking)
BB&T Bank (Association Banking)
Paylease (3rd Party)
All Payments can be made online through the resident portal, please click here to log in if you wish to make a payment.
Leland Management accepts many forms of electronic payments including E-check, Debit / Credit Card and ACH payments. All payments must be in U.S. funds.
Yes, you can pay by phone with PayLease/Zego. The phone number to call is 866.729.5327. Paylease/Zego accepts the following payment methods: Debit, Credit Card (Visa, MC, Discover, PayPal, & Amex), and E-Checks. All payment methods must be from a US banking institute. Foreign monies are not accepted.
The automated service option will walk you through the payment process. The fee for an automated phone e-check payment is $1.95, Debit is $4.95 and Credit is 2.75%. You can have representative key in the information for you, however; there will be an additional $9.95 added to the service fee.
Have your account information ready when making a payment. If you own multiple properties, multiple transactions will be required and the fees will apply to each payment. Refunds are not given for processing fees. All fees are paid directly to the third party and not a profit for the Association or Leland Management.
Yes we accept checks and money orders from any US banking institute. Foreign funds are not accepted.
If making a payment with a check or money order, please include a payment coupon. If you don’t have your payment coupon(s), please ensure your account number is listed on the payment method chosen by you.
If you are making a payment for multiple properties, separate payments are required. If payments are misapplied due to this occurrence, your account(s) may become delinquent and there may be fees associated with this error. These fees are hard cost to the community and will not be waived.
Payments must made out to the name of the community association (i.e. “The Lakes of Windermere HOA” would be the payee). Please DO NOT make payments payable to Leland Management, Alliance Association Bank or BB&T as your payment can be returned or cause a delay in processing which could make the account incur additional fees.
You can mail your payments to the P.O. Box below. (Please make sure to verify the bank your association uses. This can be found on your coupons.)
Alliance
(Community / Association Name)
P.O. Box 621055
Orlando, FL 32862
BB&T:
(Community / Association Name)
PO Box 628207
Orlando, FL 32862
When mailing payments, ensure you allow proper timing for delivery. Payments are processed the same day received, not the postmark date. The recommended time for mailing and processing is 7 business days before the due date to avoid additional charges.
Coupons are not required to make your payment, they are sent as a courtesy, to make the process as efficient as possible. When mailing your payment(s) please ensure to include the below information on your check or money order.
Alliance Bank: Include your unique 10 digit account number on the payment.
BB&T Bank: Include your 11 digit bill pay number on the payment.
Payment processing times vary from 5 to 7 business days, depending on the payment method used. We recommend submitting payments at least 7 business days before the due date to avoid additional charges.
When setting up a bill pay through your bank, you will use the information provided below, depending on the bank for your association.
Alliance Association Bank
(10 Digit Unique Account #)
P.O. BOX 621055
Orlando, FL 32862
BB&T:
(11 Digit Unique Bill Pay #)
PO Box 628207
Orlando, FL 32862
If you are unsure who your Association banks with, you can locate this information on your coupon booklet.
To edit your payment please click here to sign into your alliance account. Once signed into your account, on the dashboard you have an ability to edit the amount, date and or delete your payment.
When updating your account please make the changes a minimum of 5 Days before your next payment. This allows us time to process your request, otherwise you may still be charged.
If you have any difficulties making changes or deleting your account please reach out to Resident Support at 407-781-1188 or click here to email for further assistance.
To edit your payment please click here to sign in. Once signed into your account, on the dashboard you have an ability to edit the amount, date and or delete your payment.
When updating your account please make the changes a minimum of 5 Days before your next payment. This allows us time to process your request, otherwise you may still be charged.
If you have any difficulties making changes or deleting your account please reach out to Resident Support at 407-781-1188 or click here to email for further assistance.
No, foreign funds are not accepted. All payment must be made from a US banking institute.
Separate transactions are required, regardless of the payment method/option you choose.
To create a login for your community portal you will need your account number and a valid email address. Once the registration process is completed, you will receive an email from Caliber Portal (New Account Registration). This email contains a link that is valid for 24 hours and may populate in your junk or spam folder. The link will allow you to create a username and password. To get started please click here.
If you do not receive your email or unable to access the portal within 24 hours, please reach out to our Resident Support Team at 407-781-1188 or click here to email for further assistance.
Leland offers multiple ways to set up automatic payments and can be accessed utilizing the online portal or direct information below. You will need your Account #, the property ID, Management ID: 6759, Amount and Payment Frequency
Option 1 is using Alliance Association Bank to make payments. Click on the link to be redirected to the bank’s website. Once on the website, register and create an account. Please sign in, select add a property. (This can be completed for multiple properties and addresses. This includes multiple properties with Leland) *Recommended for US Residents*
Option 2 is utilizing Paylease. Paylease is integrated directly into the website and is linked to your account number. By selecting this Paylease button from the Online Portal you can make a one-time payment and or set up automatic directly from the integration menu. *Recommend for Overseas Residents, as they accept international payments. *
Alliance & Paylease – Does not charge any fee to set up an ACH (Bank Authorization) and or to make an Echeck Payment. Fees are only applied when making a payment with a Credit/Debit Card.
We have over 450 employees, with 95 licensed community association managers on staff.
We serve over 400 associations that vary in size, ranging from homes designed for first-time homebuyers to those with the most exclusive estates.
We are a full-service community association management firm that offers complete support to Florida Homeowners and Condominium Associations. We manage associations with thousands of homes and condominiums throughout Florida. Depending on each association’s unique needs, we can provide accounting-only services, or we can provide full-time, on-site management, maintenance, support personnel, supervision and payroll services to the employees of the association.
Leland Management and several of our staff are certified by the State of Florida to teach accredited continuing-education classes to Community Association Managers and board members. Leland Management provides board orientation classes and state-approved condo board certification classes that are open to all communities. These classes are consistently given the highest ratings on participant surveys. We also forward legal updates and changes to the laws that pertain to association management to our Boards on a regular basis.
Click here to view a list of upcoming classes.
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