Important Announcement: Temporary Service Disruption

Resolved: Please be advised we are aware of a technical issue that was affecting resident login functionality on the community website. Our technical team has implemented several updates to address the matter and have determined the issue has been resolved.

 

Issue Overview: Residents were experiencing difficulty connecting to and logging in to their accounts on the community website. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to restore full service.

 

Resolution Timeline: Please refer to the status updates below for more detailed information on the resolution.

 

Payment Information: In the meantime, if you need to submit a payment, please use Alliance Association Bank or FS Pay to make your payment. You may continue to the online banking portal by using the direct links provided below.
Alliance’s Payment Site: pay.allianceassociationbank.com/Home
FRONTSTEPS Pay: http://quickpay.frontsteps.com/?mgmtid=5061
Truist Bank (Only for the following associations; Heritage Hills Clermont, Cottages at Argyle, Legacy of Leesburg): https://onlinepayments.truist.com/paymentservices/start.aspx

Updates

After careful monitoring, we have determined the matter has been resolved. We appreciation your patience and apologize for the inconvenience.

1/11/24 11:00 am

 

We have completed the final update and have noticed significant improvements in website performance and accessibility. Most users should now be able to use the services. Our team will continue to monitor the results for stability before determining the matter has been resolved. We appreciate your patience and apologize for the inconvenience.

1/10/24 4:30 am

 

We continue to see and receive reports that website performance has improved. We will be implementing the final update. We will provide an update after. We appreciate your patience and apologize for the inconvenience. We will provide updates as we have them. We appreciate your patience and apologize for the inconvenience.

1/10/24 7:30 pm

 

The implementation continues to show improved site performance and access. We are still diligently monitoring the situation for stability. We will provide updates as we have them. We appreciate your patience and apologize for the inconvenience.

1/10/24 2:30 pm

 

We have implemented the second step of the resolution. At the moment, we are seeing improvement in performance and accessibility and are monitoring closely to ensure stability. We are still in contact with our service providers regarding the issue/monitoring and will be providing updates as we have them. We appreciate your patience and apologize for the inconvenience.

1/10/24 12:15 pm

 

We have implemented the first step of the resolution plan and are monitoring the results. In the meantime, we are moving on to the second portion of the resolution. We will continue to provide updates as we have them. We appreciate your patience and apologize for the inconvenience.

1/10/24 9:45 am

 

We have made preparations on our end and have contacted additional resources needed to assist with resolving the issue. We are currently waiting for them to conduct their investigation and provide their response. We will continue to provide updates as we have them. We appreciate your patience and apologize for the inconvenience.

1/9/24 10:00 pm

 

We have received word from our service provider on a path forward to resolve the issue and are working diligently to implement the fix. There are multiple steps involved. We will provide an update as each step has been implemented and then monitor the stability before moving on to the next step. We appreciate your patience and apologize for the inconvenience.

1/9/24 4:30 pm

 

We have identified another potential cause of the issue and are diligently working to implement a fix. We appreciate your patience and apologize for the inconvenience.

1/9/24 1:00 pm

 

We are still diligently investigating the issue and are communicating with our service provider for updates. We appreciate your patience and apologize for the inconvenience.

1/9/24 11:15 am

 

Updated: We are still monitoring the stability of the fix implemented to address the load times of the website. In addition, we are still experiencing issues with requests being returned to the server which is affecting log in. We are still in communication with our service provider as they continue to investigate the matter.

1/9/24  8:30 am

 

We have implemented a partial fix to address the loading times of the application and are monitoring the results. We are still experiencing issues with requests being returned to the server which is affecting log in. We are still in communication with our service provider as they continue to investigate the matter.

1/8/24 10:35 pm

 

Our development team has made some progress towards resolving the issue on our end. We are waiting for more information from our provider regarding their investigation into the matter.

1/8/24 6:30 pm

 

We have confirmed the issue is regarding requests taking too long to return to the server. This is causing user sessions to time out. In response, most users will receive an “timed-out” error message or invalid log-in message. We are still in communication with the service provider and reviewing possible fixes. We appreciate your patience and apologize for the inconvenience.

1/8/24 2:45 pm

 

We have identified the potential cause of the issue and are in communication with the service provider to clarify whether the matter is indeed causing the issue. We will provide and update if confirmed. We appreciate your patience and apologize for the inconvenience.

1/8/24 11:30 am

 

Our development team is investigating the issue causing site delay and inability to log in. During this time many users will experience latency issues and may not be able to access their community website. We apologize for the inconvenience and will share updates here when we have more information.

1/8/24 8:30 am