Important Announcement: Temporary Service Disruption

Issue Overview: Users were experiencing difficulty connecting to and logging in to their accounts on the community website. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to restore full service.

Resolution Timeline: Please refer to the status updates below for more detailed information on the resolution.

Payment Information: In the meantime, if you need to submit a payment, please use Alliance Association Bank or FS Pay to make your payment. You may continue to the online banking portal by using the direct links provided below.
Alliance’s Payment Site: pay.allianceassociationbank.com/Home
FRONTSTEPS Pay: http://quickpay.frontsteps.com/?mgmtid=5061
Truist Bank (Only for the following associations; Heritage Hills Clermont, Cottages at Argyle, Legacy of Leesburg): https://onlinepayments.truist.com/paymentservices/start.aspx

Updates

After monitoring, we can confirm the issues has been resolved. We apologize for the inconvenience and appreciate your patience.

3/11/24 – 1:30 pm

 

We have identified the potential cause of the issue. We have reverted a recent update and are monitoring to ensure site stability. We will post and update once we feel the matter is fully resolved.

3/11/24 – 12:15 pm

 

 

We have discovered an issue affecting community website access and are investigating the matter. We will post regular updates here on this page. We apologize for the inconvenience.

3/11/24 – 11:45 am